SupportZebra is known for its industry-specific services designed for SaaS, eCommerce, and FinTech. Unlike typical BPO services, SupportZebra offers a variety of customer experience solutions like customer support, technical support, and content moderation. Their deep knowledge in these sectors enables them to deliver personalized outsourcing solutions that boost customer satisfaction and operational productivity. SupportZebra guarantees that businesses in these fast-paced industries receive proactive and efficient support by utilizing cutting-edge technologies and strategies.

Why SupportZebra?

• Prioritizing Employee and Community Well-being – SupportZebra is committed to creating a supportive work environment. We believe this is the right thing to do and a wise investment. We foster a motivated team eager to achieve our shared objectives by going above and beyond for our employees and communities. This genuine commitment sets us apart from other outsourcing vendors.
• Client-Centric Staff Selection Process – we stand out because we empower you, our client, to select your perfect outsourced staff members without any upfront payment. We understand the importance of ensuring a perfect fit for your team, which is why we allow you to test and pick your ideal team members, ensuring you’re completely satisfied before any financial commitment.
• Unmatched Customer Retention Rate – we pride ourselves on our customer retention rate of less than 1%, the lowest in the industry. This achievement reflects our unwavering commitment to client satisfaction and service excellence, setting a new standard in the BPO sector.
• Exceptional Service Offerings for Outstanding Customer Experiences – we think every interaction is a chance to WOW customers. Whether you need standard customer service or top-notch assistance for your customers at affordable outsourcing rates, our cheerful and skilled team in the Philippines is ready to go above and beyond. From prompt customer support and expert technical troubleshooting to streamlined administrative tasks and careful content moderation, we offer a wide range of services that aim to enhance your brand and bring joy to your customers.

Accenture is a global professional services company offering a range of digital, cloud, and security capabilities. With over 40 industries, it combines Strategy and Consulting, Technology and Operations Services, and Accenture Song. With its largest network of Advanced Technology and Intelligent Operations centers, Accenture is committed to generating value for its clients, employees, shareholders, partners, and communities.

Why Accenture?

• Global Professional Services and Expertise – you can access a unique blend of services in digital, cloud, and security domains with a global reach. Accenture offers comprehensive solutions across Strategy and Consulting, Technology, and Operations.

• Vast Talent Pool and Innovation – with over 721,000 employees, they leverage technology and human creativity to deliver transformative outcomes for you in over 120 countries.

• Extensive Network of Advanced Technology and Operations Centers – they support you with innovative solutions through their vast network, fostering value and shared success for your business.

Teleperformance stands at the forefront of digital business services, championing a global scale intertwined with a local presence. This unique position empowers them not only to drive significant positive change within communities but also to deliver unparalleled support to clients and the environment alike. They are committed to harnessing the most advanced digital technologies to offer streamlined, sustainable business solutions. By partnering with the world’s leading brands, Teleperformance is dedicated to reshaping business processes in meaningful and enduring ways, ensuring that every engagement and solution leads towards a more sustainable and efficient future.

Why Teleperformance?

• AI-Enhanced Portfolio of Services – they offer an extensive range of digital business services enhanced with AI, meeting your business’s modern needs, including customer care and technical support.

• Global Presence and Brand Reputation Safeguarding – they are dedicated to enhancing your brand’s reputation and safeguarding your online users, enabling you to navigate the digital landscape efficiently.

• Innovative Solutions for Elevated Customer Experiences – they utilize innovative solutions to elevate your customer experiences, helping you enhance your customer service standards.

Six Eleven Global Teleservices is known for its innovative sales, marketing, and customer support services. With more than 3000 skilled employees based in key technology centers in Davao City and General Santos City, they excel in meeting the diverse needs of their global clients. Six Eleven is recognized for its exceptional inbound and outbound services and its ability to adapt to different project sizes while maintaining high standards of efficiency and cost-effectiveness. Their core value is consistently providing top-notch service, reflecting their dedication to their clients’ goals and operational achievements.

Why SixEleven?

• Focused Flexibility – SixEleven offers customized solutions, recognizing each client’s diverse and intensive needs. Their ideal organizational size and structure allow them to respond with agility and dedicated attention to detail.

• Industry Expertise – with over a decade of experience and ongoing development, SixEleven has garnered substantial knowledge in various industry-specific verticals, providing them with the capability to deliver specialized services.

• Quality Excellence – SixEleven’s approach is to get things right the first time, every time, a philosophy that has garnered them a reputation for genuine quality and service in the BPO sector.

Telus International provides extensive services, including digital strategy, consulting, data annotation, and intelligent automation. Their expertise enables brands to navigate their digital transformation processes successfully. Focusing on technology, eCommerce, and healthcare sectors, Telus International is committed to improving customer satisfaction through cutting-edge digital solutions, guaranteeing that your brand stays competitive and up-to-date in the rapidly evolving modern world.

Why Telus?

• Digital Transformation and Consulting Services – provides extensive services in digital strategy, consulting, data annotation, and intelligent automation, supporting your brand’s digital transformation journey.

• Focus on Key Sectors – specializing in technology, eCommerce, and healthcare sectors, they ensure your brand remains competitive with cutting-edge digital solutions.

• Commitment to Customer Satisfaction – dedicated to improving customer satisfaction through innovative services, keeping you competitive in the digital landscape.

VXI Global Solutions takes pride in its workforce of 40,000 employees worldwide. VXI offers a comprehensive solution combining omnichannel and multilingual support with advanced technology such as software development and CX acceleration. The company’s dedication to excellence is demonstrated through its rapid expansion and the trust it has earned from renowned global brands.

Why VXI?

• Omnichannel and Multilingual Support – they offer a comprehensive solution combining omnichannel and multilingual support with advanced technology, catering to your global clientele.

• Software Development and CX Acceleration – they utilize advanced technology in software development and customer experience acceleration, and they show a commitment to excellence for you.

• Trusted by Global Brands – their rapid expansion and dedication to delivering high-quality services have earned the trust of renowned global brands like yours.

Foundever, formerly Sitel, revolutionizes the customer experience sector. With a global footprint and a staff of 170,000 professionals, they drive the seamless interactions of over 750 premier brands. Their adeptness in managing 9 million customer conversations daily in 60+ languages underscores their exceptional capability to deliver impactful customer engagements. Foundever’s combination of innovative solutions, technology, and entrepreneurial ethos positions them as the preferred partner for businesses seeking to enhance their customer experience during pivotal moments.

Why Foundever?

• Global Reach and Professional Expertise – they have supported over 750 premier brands like yours, with a global footprint and 170,000 professionals managing customer conversations in multiple languages.

• Innovative Solutions and Technology – they combine innovative solutions, technology, and an entrepreneurial ethos to enhance your customer experience at pivotal moments.

• Capability to Deliver Impactful Engagements – their expertise in managing customer conversations across various channels ensures impactful customer engagements for your business.

Concentrix, a leader in driving innovation and delivering outstanding customer experiences, has further solidified its position by acquiring Convergys, marking a significant expansion of its capabilities and global footprint. This strategic move propels Concentrix to become the second-largest global provider of customer engagement services, enhancing its ability to deliver transformative and impactful services. By integrating human expertise with artificial intelligence, Concentrix offers seamless customer journeys in more than 70 languages from approximately 275 locations in over 40 countries across six continents. The integration underscores Concentrix’s commitment to exceeding expectations and crafting customer experiences that effortlessly connect channels, technologies, and regions, ensuring that every customer journey knows no bounds.

Why Concentrix?

• Innovation and Customer Experience Excellence – they excel in creating impactful customer experiences by understanding your needs and leveraging insights with a blend of human expertise and AI.

• Global Presence and Forward-Looking Strategies – provides seamless customer journeys connecting channels, technologies, and regions with a global presence and innovative strategies.

• Valuable Partner for Diverse Clients – acting as a valuable partner for startups and established brands, they help in enhancing customer journeys and fostering innovation.

Alorica focuses on providing exceptional customer experiences as it excels in all aspects of customer interaction, from acquisition and sales to support and logistics. Serving various industries, such as financial services and technology, Alorica’s commitment to excellence is evident in its diverse global workforce and unwavering dedication to delivering top-notch services. By selecting Alorica, you are choosing a partner fully devoted to enhancing your customer experience to extraordinary levels.

Why Alorica?

• Exceptional Customer Experience Focus – they specialize in all aspects of customer interaction, delivering top-notch services across various industries with a dedication to excellence for your business.

• Diverse Global Workforce and Industry Expertise – they have a diverse global workforce, serving industries like financial services and technology with a commitment to enhancing customer experiences.

Sutherland embodies the core of digital transformation, transforming the digital landscape into a more human experience. By integrating human-centered design with advanced analytics and technology, they provide brand experiences that are not only exceptional but also long-lasting. With more than 35 years of commitment to customer service, Sutherland’s innovative approach utilizes AI and automation to ensure that the solutions they offer today will continue to engage and satisfy in the future. Partnering with Sutherland means embarking on a journey towards digital excellence, where every interaction is designed for lasting impact.

Why Sutherland?

• Digital Transformation Leadership – Sutherland is revolutionizing the digital landscape by focusing on human-centric experiences and blending design, analytics, and technology to create memorable and enduring brand experiences.

• Innovative Approach with AI and Automation – utilizes artificial intelligence (AI) and automation to enhance solution engagement and satisfaction. Their innovative use of these technologies underscores a deep-rooted commitment to maintaining the highest standards of customer service excellence.

• Journey Towards Digital Excellence – they strongly emphasize creating impactful interactions that leave a lasting impression, demonstrating their commitment to meeting and exceeding expectations in the digital domain.

These vendors have something special: cutting-edge technology solutions or outstanding customer service skills. Choosing the perfect partner comes down to what you need, want to achieve, and the customer experience you want to provide.