Key Takeaways:
- The Philippines is a global leader in call center outsourcing thanks to its skilled talent, affordability, and strong government support.
- Choosing the right outsourcing partner goes beyond cost—it’s about finding alignment with your business goals and values.
- The top 20 call center vendors in the Philippines offer diverse strengths, from AI-driven solutions to personalized customer engagement.
- SupportZebra stands out by focusing on employee well-being, customizable teams, and delivering exceptional customer experiences.
The Philippines is one of the top places for outsourcing. Many companies choose it because of strong English skills, lower costs, and a supportive business environment. The government also supports the outsourcing industry, which helps businesses grow.
With so many call center companies available, choosing the right one can feel hard. The best partner is not just a service provider. They should match your goals, values, and long-term plans. This guide will help you understand your options so you can choose with confidence.
Top 20 Call Center Outsourcing Vendors in the Philippines
The Philippines has many strong call center providers. Each company offers different services and strengths. Below is an overview of the top outsourcing companies and what they do best.
1. SupportZebra
SupportZebra provides outsourcing services for SaaS, eCommerce, and FinTech companies. Their services include customer support, technical support, and content moderation. Their goal is to improve customer satisfaction and make operations smoother.
What makes SupportZebra stand out:
- Focus on people
SupportZebra believes happy employees deliver better results. They build a positive work culture that helps teams perform well. - Custom team selection
Clients can choose their team members before making any payment. This gives full control over who works on your account. - High retention rates
With less than 1 percent customer churn, SupportZebra sets a high standard for long-term partnerships. - Great customer experiences
Their skilled teams in the Philippines deliver reliable support at affordable rates to protect and grow your brand.
2. Accenture
Accenture is a global professional services company. They offer services in digital, cloud, and security. Their work includes consulting, technology, and operations support. With experience across many industries, Accenture helps companies improve efficiency and drive innovation.
3. Teleperformance
Teleperformance offers digital business services backed by AI tools. Their services include customer care and technical support. They combine global reach with local expertise to help companies stay competitive. Teleperformance also focuses on innovation and sustainability.
4. SixEleven
SixEleven provides flexible customer service solutions. They have offices in Davao City and General Santos City. Their services include inbound and outbound support. SixEleven focuses on quality and cost control while adapting to different client needs.
5. Telus International
Telus International helps companies with digital strategy, automation, and consulting. They work with businesses in tech, eCommerce, and healthcare. Their focus on innovation and customer satisfaction helps brands stay ahead in fast-changing markets.
6. VXI Global Solutions
VXI Global Solutions offers multilingual and omnichannel support. They combine software development with customer experience services. VXI helps companies serve customers around the world and is known for reliability and strong results.
7. Foundever
Foundever supports customer engagement for over 750 global brands. Their teams handle customer interactions across many channels and languages. They use technology to improve key customer moments and support long-term business growth.
8. Concentrix
Concentrix focuses on improving customer journeys. They combine human expertise with AI tools to create smooth experiences across channels. With a global presence, they support both growing and established businesses.
9. Alorica
Alorica provides customer support services from sales to ongoing care. Their teams serve many industries, including finance and technology. Alorica works to improve every customer interaction and strengthen brand trust.
10. Sutherland
Sutherland blends analytics, AI, and human-centered design. With more than 35 years of experience, they help companies improve digital experiences. Their solutions aim to create meaningful customer connections and long-term value.
11. LiveOps
LiveOps offers cloud-based contact center services. Their VirtualFlex platform supports phone, chat, and email. Businesses only pay for what they use, which is helpful for changing support needs. LiveOps focuses strongly on quality and consistency.
12. Ascensos
Ascensos provides brand-focused customer support solutions. They offer omnichannel and multilingual services that match each client’s values. Their data tools help improve customer interactions and build loyalty.
13. BigOutsource
BigOutsource delivers customer support, technical help, graphic design, and web development. Based in the Philippines, they offer affordable services with consistent quality. Their wide service range helps businesses save time and costs.
14. Helpware
Helpware builds custom teams for customer support and back-office work. They offer 24/7 global support and use tools like AI to scale services. Their approach aligns support teams with each client’s values.
15. CIENCE
CIENCE helps companies grow sales through data-driven solutions. They offer lead generation, market research, and sales support. Their analytics help businesses run effective campaigns and generate quality leads.
16. JumpCrew
JumpCrew supports sales operations through team building, training, and technology setup. They help with lead generation, sales, and digital marketing. Their data insights help improve results, and they work with major global brands.
17. SimplyContact
SimplyContact provides affordable customer support services such as chat, email, and technical assistance. They serve industries like fintech, healthcare, and eCommerce. Their multilingual support and strong data security make them reliable.
18. SureCall
SureCall offers 24/7 customer support across multiple channels. Their services include technical support and sales assistance. They use modern tools like AI and VOIP to improve communication and customer relationships.
19. Vcall Global
Vcall Global provides customer support, technical services, and software development. Their strong infrastructure supports secure and efficient operations. Their wide service range helps simplify outsourcing for global businesses.
20. Optum
Optum focuses on healthcare services. They combine technology and operations to improve patient experiences. Their contact center and data services help reduce costs and improve efficiency for healthcare organizations.
Why Outsource with SupportZebra?
Outsourcing to the Philippines gives businesses access to skilled English-speaking professionals at lower costs. The key to success is choosing a partner that shares your values and supports your growth.
SupportZebra believes great service starts with happy employees. As a top employer in the Philippines, they focus on culture, quality, and long-term partnerships. When you choose SupportZebra, you work with a team that is committed to your success.
Looking for the right outsourcing partner? Contact SupportZebra today and grow your business with a team you can trust.
