We're Team-Z

We build scalable, world-class customer support teams for SaaS and eCommerce.
Interested in joining Team-Z? Apply here
What Makes Us Different Since 2011

Customer Support from A to Zebra

What makes us different from other outsource partners? How do we retain 100% employee retention year after year? Our people and our company culture. Here, it’s not just about filling seats with an agent.

In the Philippines, we pride ourselves on our positivity and a work-hard play-hard mentality. We have a deep love of life and family. When our Zebras become a member of your team – you (and your customers) become a part of that family. Like any family, we support one another in our personal and professional lives.

As a result, our passionate team of Zebras truly care, going the extra mile to ensure customers receive nothing but love.

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Our ''Heard'' Mentality

Our team of high English-proficiency Zebras constantly train to improve their communication skills – in as many languages and communication channels as possible. We call it the “heard” mentality. Making sure customers feel “heard” and can “hear us” clearly, so languages become a bridge and not a barrier.

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Team members

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Different nationalities

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Technical Certifications

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Operation Centers

We're Hiring!

Ready to join the biggest BPO in CDO? Interested in being part of an incredible team who is passionate about community and company culture?
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#SZcares

At SupportZebra, we believe difficult roads lead to beautiful destinations. We all come from different walks of life and each one of us has a unique story to tell. Our team of Zebras are dedicated to giving back to the community and are proud partners of the Make a Wish Foundation.

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Wishes Granted
Run With Zebra

Leadership

Community and inclusion is everything. Please feel free to connect.

CEO & Founder

Nathan Yap

Hi, I’m Nathan – Head Zebro at SupportZebra. I’m passionate about using entrepreneurship as a vehicle to improve local communities and helping businesses become more efficient through better systems, technology, and talent.

I lead an amazing team of people in the BPO, healthcare, and sports instruction industries as the CEO & Founder of the FBC Group of Companies, while also serving as a board member for the Houston Entrepreneurs Organization & Professional Enrollment Concepts.

I believe giving back and taking care of those closest to us is our most important calling and a critical part of our success. One big way we’ve helped local communities is through the creation of the SupportZebra Cares Foundation, which awards 3 scholarships every quarter to promising individuals at the Balay Canosa local orphanage in the Philippines. SupportZebra has also proudly granted hundreds of wishes to employees and their families in the local area.

Connect
NIÑO DURAN

NIÑO DURAN

Co-Founder/Mang. Partner
IKE KHANJI

IKE KHANJI

CFO
KHALIL RELLIN

KHALIL RELLIN

VP of Operations
NOELLE JUAREZ

NOELLE JUAREZ

Exec. Director