Offshore Support Solutions for US Fintech Startups
Key Takeaways:
- US fintech startups face fierce competition where speed, trust, and scalability are essential.
- Offshore teams in the Philippines provide certified, compliant, and cost-effective support.
- Commonly outsourced tasks include KYC, AML, customer support, fraud monitoring, and dispute resolution.
- Outsourcing enables fintech startups to scale rapidly while keeping product teams focused on innovation.
Fintech is Moving Fast — But Support Needs to Keep Up
In the US, fintech competition is fierce. Speed-to-market matters, but customer trust is equally critical. Offshore support teams help achieve both.
Why Philippine Teams Work Well for Fintech
PCI-DSS & SOC 2 Certified Operations
Meet compliance requirements without building expensive in-house infrastructure.
24/7 Availability
From dispute resolution to KYC verification, round-the-clock service keeps users engaged and satisfied.
Fintech Tasks Commonly Outsourced
- Tier 1 & Tier 2 customer support
- KYC/AML document verification
- Dispute resolution & chargeback management
- Fraud monitoring alerts
Case Study Snapshot
A mid-size Toronto law firm reduced admin costs by 65% and improved client onboarding time by 50% after partnering with a Philippine-based support team.
Example: Scaling from 2,000 to 20,000 Users in 6 Months
A US payment app outsourced KYC and Tier 1 support, freeing product teams to focus on new feature launches.
Why US Fintech Companies Choose to Partner with SupportZebra
US fintech companies choose to partner with us because we understand the balance between speed, trust, and compliance that drives their success. At SupportZebra, we are SOC 2 Type 2 and PCI-DSS Level 1 certified, giving our partners confidence that sensitive financial data is always secure.
Our teams are trained on leading fintech platforms such as Stripe, Marqeta, and Alloy, and we can ramp up quickly, often within 14 to 30 days. We offer elastic staffing with no lock-in contracts, so startups can scale smoothly during growth surges or seasonal peaks.
Most importantly, our strong employee culture and low turnover ensure consistent, high-quality support that improves CSAT, reduces chargeback losses, and strengthens fraud detection.
Reach out to us today to discover how we can help your fintech company scale with confidence.
