Back Office Outsourcing Services in the Philippines That Scale With You
Delegate data entry, billing, claims, reporting, and admin tasks to SupportZebra’s secure back office teams in the Philippines. PCI & SOC 2 Type 2 certified. No lock-in contracts. Scalable support for finance, HR, logistics, and more.
Some of Our Happy Clients
Why Choose SupportZebra’s Back Office Outsourcing Services
Behind every exceptional customer experience is a seamless back office. At SupportZebra, we specialize in high-efficiency, detail-driven back office support that fuels business performance from the inside out. Whether you’re processing orders, managing data, or handling compliance tasks — our back office teams keep your operations sharp, scalable, and secure.
1. No Long-Term Contracts: Agility for Any Stage of Growth
We understand that back office needs evolve — from seasonal shifts to new market expansion. That’s why we offer flexible 30- or 90-day pilot terms without long-term lock-ins. You can scale tasks up or down based on project cycles or business fluctuations, without contractual stress.
2. People-First Culture That Delivers Consistency: Tenured Agents, Reliable Performance
Repetition matters in back office work. High turnover leads to costly retraining and process errors. SupportZebra’s employee-first culture ensures low attrition, giving you consistent execution from long-tenured teams who know your systems, workflows, and SLAs inside out.
3. Proven Back Office Expertise Across Industries: Tailored Solutions, Sector-Specific Knowledge
From eCommerce catalog updates and SaaS ticket tagging to healthcare insurance verification and business formation data entry — our teams are trained for industry-specific back office tasks. We adapt our processes to fit your tools, documentation standards, and internal protocols.
4. Security-Centric by Design: SOC 2 Type 2 and PCI-DSS Certified
Data privacy isn’t optional — it’s mission-critical. Our infrastructure includes secure virtual desktops, permission-based access, audit logging, and agent training aligned with SOC 2 Type 2 and PCI-DSS Level 1 standards. Whether it’s PII, PHI, or financial data, your information is in trusted hands.
5. Performance-Tracked and Results-Focused: Metrics That Matter to You
We don’t just complete tasks — we optimize them. From average handling time (AHT) to quality audit scores, turnaround time (TAT), and error rates, we benchmark performance against your KPIs and deliver weekly reports that keep you informed and in control.
Back Office Support Services We Offer
Data Entry & QA
- CRM updates, order entries, compliance checks, and database cleaning
Knowledge Base Management
- Creating, editing, and updating help center content and internal wikis
Order Processing & Fulfillment Support
- Returns management, order validation, and logistics coordination
Ticket Triage & Tagging
- Filtering, categorizing, and routing support tickets for fast resolution
Invoice Reconciliation & Billing Ops
- Matching orders with invoices, validating payments, and raising flags for discrepancies
Report Generation & Analytics Assistance
- Weekly summaries, SLA dashboards, and trend-based flagging
Admin & Content Operations
- Document indexing, bulk uploads, CMS publishing, and tool upkeep
Industries We Support with Back Office Outsourcing
Back-office support is never one-size-fits-all. Each industry has unique systems, compliance requirements, and documentation standards — and our teams are trained accordingly.
How to Pick the Right Back Office Outsourcing Partner in the Philippines
Choosing the right partner for your back office isn’t just about cutting costs — it’s about finding a team you can trust with your operational engine. Here’s how to evaluate the right provider:
1. Confirm Compliance & Data Security
Why it matters: Month-end closings, product launches, or holiday surges can spike workload.
What to look for: Partners who can ramp headcount or hours — without multi-year contracts.
SupportZebra: We offer 30- and 90-day pilots, short-term engagements, and scalable teams for peak periods.
2. Check for Process Continuity & Low Attrition
Why it matters: High turnover in repetitive back office roles leads to costly retraining and errors.
What to look for: Tenured teams, culture-first environments, consistent agent pairing.
SupportZebra: Our low attrition means tasks like QA, data cleansing, and invoice handling are done by the same team — every week.
3. Ask About Reporting & Transparency
Why it matters: If it’s not measured, it can’t be improved.
What to look for: Access to dashboards, regular reporting on error rates, turnaround time, and task volume.
SupportZebra: We track all back office KPIs and provide weekly insights — so you can forecast, optimize, and improve.
4. Look for Elastic Staffing & Surge Support
Why it matters: Month-end closings, product launches, or holiday surges can spike workload.
What to look for: Partners who can ramp headcount or hours — without multi-year contracts.
SupportZebra: We offer 30- and 90-day pilots, short-term engagements, and scalable teams for peak periods.
5. Evaluate Platform Fluency
Why it matters: Back office is often tool-heavy — from CRMs to ERPs to spreadsheets.
What to look for: Experience with tools like Salesforce, Notion, ClickUp, NetSuite, QuickBooks, Jira, or your internal systems.
SupportZebra: We’re tool-agnostic and build enablement tracks to reach proficiency within 2–4 weeks.
Frequently Asked Questions – Back Office Outsourcing
1. What kinds of back office tasks can SupportZebra handle?
We support a wide range of non-customer-facing operations, including:
- Data entry and validation
- Document processing and transcription
- CRM updates and account hygiene
- Order tagging and returns management
- Claims intake, indexing, and tracking
- Research assistance, reporting, and QA audits
- Content moderation, knowledge base upkeep, and labeling
If it happens behind the scenes, we can probably support it — just ask.
2. What if the tasks I need aren’t listed?
No problem. Back office workflows vary greatly across industries. We build custom playbooks around your specific process — whether it’s updating franchise inventory records or compiling property tax reports.
Just walk us through your workflow, and we’ll assess feasibility, tool access, and turnaround time.
3. How do you ensure data security for sensitive back office work?
SupportZebra is SOC 2 Type 2 and PCI-DSS Level 1 certified. All work is performed on secure virtual desktops (VDI) with audit logging, encrypted file transfers, and restricted access protocols. Our agents complete annual data-handling and security compliance training.
4. Can you scale quickly for peak periods or backlog clearance?
Yes — we offer surge staffing options for quarterly close, compliance deadlines, product launches, and end-of-year backlogs.
Need to triple headcount for a month? We’ve got you covered, with 30-day and 90-day no-lock-in pilots and elastic team scaling built into our SLAs.
5. What back office tools and platforms do your agents use?
Our teams are fluent in:
- Productivity & Workflow: Notion, ClickUp, Asana, Jira
- CRM: Salesforce, HubSpot, Zoho
- Accounting & Finance: QuickBooks, NetSuite, Xero
- Document & Data Tools: Excel, Google Sheets, OCR tools, DocuSign
- Industry-specific tools (e.g., PrismHR, ClientSpace, iSolved)
If your systems are proprietary, we’ll build a custom training track and reach proficiency within 2–4 weeks.
6. Do you offer 24/7 back office coverage?
Yes. Whether you need night-shift reconciliation, global time zone coverage, or after-hours reporting — we can build a schedule that aligns with your operation. You get coverage that never sleeps, even if your internal teams do.
7. How do you measure performance for back office teams?
We track KPIs like:
- Turnaround time (TAT)
- Accuracy rate
- Task volume
- SLA adherence
- Error rate and rework frequency
- Process-specific metrics (e.g., invoice matching rate, claim entry lag)
Performance is reported weekly or biweekly via dashboards and reviewed jointly for ongoing optimization.
What Our Clients Say
“SupportZebra was the first partner we worked with that was clearly driven to help us reach our goals and willing to go above and beyond when the situation called for it. ”
SalesNexus
“The team that we have built with SupportZebra is fantastic! They are eager to learn, sharp, and extremely dependable.”
EJ Wholesale
``Support Zebra has been a game changer for our business. After bringing on a SZ team member, we've managed to improve our operational efficiency and further focus our sales efforts.``
