Support Outsourcing Onboarding
We make your support outsourcing onboarding process simple from day one and we can do it in just two weeks!
Step 1
Needs Assessment
Contact one of our customer success leads to discuss your business challenge.
Step 2
Sign Up Month-to-Month
We propose a custom plan that fits your cost and resource needs. Once everything is aligned, we send an agreement for you to review and sign. From there we will hit the ground running – making your dream team a reality!
Step 3
Onboarding Checklist
Your dedicated customer success lead will get everything the team needs to get started. You will work directly with your dedicated Zebra Success Manager to collect all the information and details needed to get started.
Step 4
Build Your Team
Our experienced team of recruiters identify and assess the best candidates for your support team. All team members excel at English and are well educated with college degrees. We select the right Zebras who will fit your company culture and provide the highest quality support – as if they are apart of your own in-house team.
Step 5
Team Training
We rapidly up-skill your team to ensure they are set for success. We rigorously train our Zebras to ensure they are knowledgable about your technologies, products, services and solutions.
Step 6
Team Starts Working
Your Z-team hits the ground running, and you follow performance with real-time reporting.
