Canadian eCommerce Finds Reliable Support in the Philippines

Key Takeaways:

Canadian eCommerce brands are outsourcing to the Philippines to save costs, access skilled CX teams, and offer 24/7 customer support.
The Philippines provides cultural alignment, time zone compatibility, and seamless communication for Canadian customers.
Outsourced teams handle CX, order management, returns, and back-office admin while meeting Canadian compliance standards.
SupportZebra helps Canadian brands scale support quickly with trained, platform-ready agents and flexible contracts.

Canadian eCommerce is booming. But growing brands face a triple threat: rising labor costs, difficulty hiring experienced CX staff, and customer expectations for fast, friendly, 24/7 support.

More Canadian companies, especially in retail, health, and consumer goods, are turning to Philippine-based support teams to manage CX, back office tasks, and order operations at scale.

Why the Philippines Makes Sense for Canada

Cultural Compatibility & Communication

The Philippines shares strong historical and business ties with Commonwealth countries. Canadian customers experience no disconnect in tone, context, or expectations—just clear, friendly support.

Time Zone & 24/7 Support

With flexible shift scheduling, Philippine teams offer full coverage for Canadian time zones (EST, CST, PST) and weekend or after-hours coverage for busy eCommerce stores.

Real Cost Savings

Brands save 60–70% by outsourcing CX to the Philippines versus hiring locally, without sacrificing KPIs like CSAT or FRT.

What Support Tasks Are Being Outsourced?

Customer Service across email, chat, phone, and social DMs
Order Management, including manual edits, delays, and fulfillment support
Returns & Refunds handling across Shopify, Amazon, Walmart
Back Office Admin, like ticket tagging, help center updates, and product listings
Omnichannel Support aligned with your brand voice

But What About Compliance?

Yes, outsourcing support can still be compliant with PIPEDA and data protection laws.

SupportZebra agents operate 100% inside your approved tools (Shopify, Klaviyo, Gorgias, Stripe, etc.). We don’t store your data, and our protocols align with Canadian privacy standards and global best practices (SOC 2, PCI-DSS).

Canadian eCommerce Case Snapshot

A DTC wellness brand based in Toronto partnered with SupportZebra for Tier 1 customer support during the holiday season.

✅ Results:

Chat response time under 15 seconds
Email resolution in < 30 minutes
87% CSAT over Q4
90-day pilot turned into a full-year partnership

Bonus – What About Professional Services?

While eCommerce is the biggest adopter, we’re also seeing demand from Canadian law firms, accounting firms, and consultancies who need admin help with:

Document prep
Invoice follow-ups
Email scheduling
Contract updates

All supported securely and compliantly from the Philippines.

Why Canadian Brands Trust SupportZebra

✅ PCI-DSS & SOC 2 Type 2 Certified
📈 70% average cost savings
🧑‍💻 Platform-ready agents for Shopify, Amazon, Gorgias, etc.
⏱️ Flexible contracts (30- or 90-day pilots)
📣 Omnichannel, brand-aligned support

Let’s Talk About Scaling Your Support Team

Whether you’re a Canadian Shopify store or a growing DTC subscription brand, SupportZebra gives you the people, processes, and compliance to scale fast, without compromising on quality.

👉 Talk to us today: https://supportzebra.com/contact

🛍️ Learn more about eCommerce outsourcing: https://supportzebra.com/ecommerce