US Companies Are Winning Big by Outsourcing to Philippine Call Centers
Are you considering outsourcing to boost your business but unsure where to start? Philippine call centers are a top choice for US companies, offering strong infrastructure, a skilled workforce, and a strategic location. These advantages make them a leading outsourcing hub for businesses looking to enhance operations and productivity.
We have listed reasons most businesses choose the Philippines when considering outsourcing.
1
Cost-Effectiveness
Philippine call centers are a top choice for offshore staffing because of our English proficiency, cultural similarities with Western countries, and strong education system. With 1.3 million skilled workers in our growing BPO industry, companies can save 50-70% on labor and infrastructure costs compared to running operations in-house in the US. Our talented professionals are prepared to support your success while improving efficiency and cutting costs.
2
Skilled Workforce
Philippine call centers offer a skilled IT, finance, healthcare, and customer service workforce. Our strong English proficiency and work ethic help American companies overcome language and cultural barriers.
With diverse backgrounds, we ensure clear communication and high-quality results, boosting customer satisfaction. Hiring Filipino professionals provides flexibility and commitment, making us an excellent resource for your business expansion.
3
Cultural Compatibility
As a Filipino, I recognize our close ties to the U.S. through shared history and culture. American influence has shaped our education and government, enhancing our English proficiency and easing communication.
This connection fosters stronger business relationships and improves outsourcing efficiency. Partnering with Philippine call centers could greatly benefit your operations if you consider outsourcing.
4
Government Support
The Philippine government actively supports the BPO industry for its economic impact and job creation. To attract outsourcing businesses, agencies like the Board of Investments (BOI) and the Philippine Economic Zone Authority (PEZA) provide incentives such as tax breaks and simplified registration.
These benefits reduce costs and encourage workforce innovation, enabling businesses to focus on core activities while accessing affordable, high-quality services.
5
Infrastructure
The Philippines’ significant advancements in infrastructure and technology make it an ideal spot for American outsourcing. With a robust 5G network and $15 billion invested in telecommunications, the data center industry grew by $298 million in 2021.
Cloud computing is thriving as local BPOs partner with international firms, enhancing services, while innovative construction techniques like Building Information Modeling (BIM) and automation gain traction.
6
Data Security and Compliance
As a Filipino, I proudly emphasize that Philippine call centers are an excellent choice for US outsourcing, thanks to our strong focus on data security and compliance with US regulations. The Data Protection Act of 2012 and the National Privacy Commission ensure robust oversight, while the Cybersecurity Act of 2012 enhances our defenses.
With a commitment to data encryption and regular audits, the Philippine call centers offer reliable outsourcing for US companies seeking peace of mind in data protection.
7
Outsourcing Options
If you’re a US business considering outsourcing, the Philippine call centers provide excellent options, especially in customer support, IT services, administrative tasks, content moderation, and healthcare support.
Filipino workers excel in customer service and helpdesk support, while our robust healthcare system makes us a top choice for outsourcing healthcare services. Partnering with Filipino professionals can save money, leverage our expertise, and enhance operational efficiency.
Final Word on the Philippines’ Position as an Outsourcing Leader

If you’re a US company considering outsourcing, Philippine call centers are an excellent choice. It’s affordable, has a skilled workforce, and shares a similar culture, facilitating collaboration. Your business will be secure with strong government support, modern facilities, and strict data protection.
When seeking outsourcing solutions, choose SupportZebra. We offer exceptional customer service, advanced technology, and unmatched scalability. Our skilled, English-fluent team in the Philippines ensures a seamless transition to outsourcing, allowing you to focus on your core strengths while we handle customer satisfaction.
Our commitment to innovation shines through in our advanced analytics, detailed reporting, and tailored client experience. Plus, with our flexible pricing and monthly contracts, you can scale your operations quickly without long-term commitments.
Contact SupportZebra today to transform your outsourcing experience and gain access to exceptional customer service, cutting-edge solutions, and effortless scalability for your business.