Top 10 Healthcare Outsourcing Companies in the Philippines

Hospitals and critical care clinics can be under immense pressure, especially during unforeseen events like sudden disease outbreaks or staffing shortages. Juggling patient care with intricate back-end operations can be quite a struggle. To tackle these challenges, hospitals can consider outsourcing by partnering with specialized healthcare services companies. This strategic move allows facilities to access advanced telemedicine technologies and expert administrative support. Through this collaboration, hospitals can enhance their operational capabilities and ensure high standards of patient care, effectively handling increased demands without compromise.

Furthermore, outsourcing also fixes staffing shortages. It keeps healthcare providers updated on the latest technologies. It also helps keep operations running smoothly 24/7,  increasing flexibility and efficiency.

In this article, we will explore the top 10 healthcare outsourcing companies redefining the industry’s efficiency and care standards.

Healthcare outsourcing is the intelligent strategy of entrusting non-urgent or non-clinical tasks to an external service provider instead of handling them internally. By partnering with specialized third-party providers, healthcare organizations can effectively cut costs, enhance services, and gain greater flexibility. These providers offer diverse services, from IT and administrative support to medical and clinical expertise.

The healthcare outsourcing industry provides various job roles, such as the following:

• Medical Billing
  By outsourcing medical billing services, healthcare organizations can reduce administrative costs, improve cash flow, and ensure accurate and timely payments. This allows them to focus more on patient care while external providers handle billing tasks efficiently.
• Healthcare Support
  Outsourcing healthcare services encompasses patient scheduling, medical records management, and laboratory services. This strategic move enhances operational efficiency and ultimately improves patient care delivery.
• Claims Processing
  Outsourcing claims processing services enables healthcare companies to handle insurance claims more efficiently, resulting in faster reimbursements and reduced errors. Organizations can ensure accurate and timely claims processing by entrusting this critical function to external providers, ultimately boosting their financial performance.
• Transcription
  Medical transcription services involve converting voice-recorded medical reports into written text. By outsourcing this service, healthcare providers can maintain accurate patient records and streamline documentation processes, allowing them to focus on their core medical activities with improved data accuracy.
• Healthcare Data Management
  Outsourcing healthcare data management services involves handling and securing sensitive patient information while ensuring compliance with regulations like HIPAA. By entrusting data management tasks to external providers, healthcare organizations can enhance data security, streamline operations, and improve patient records and information efficiency.

Additionally, other BPO firms offer comprehensive management services for non-clinical tasks like:

• Customer Service and Support
• Digital Marketing
• Financial Management
• IT Support
• Data Analytics
• Software Development

Healthcare companies outsource for various reasons to enhance their operations and overall efficiency. Here are the main factors driving healthcare companies to opt for outsourcing:

• Cost Reduction
  Outsourcing in healthcare organizations leads to significant cost savings through leveraging lower labor costs in countries like the Philippines and India. This translates to savings across various areas, such as medical equipment, technology, staffing, and administrative tasks.
• Improved Efficiency
  Outsourcing non-core functions to specialized third-party providers enhances operational efficiency. This efficiency boost allows healthcare companies to concentrate on core activities like patient care and treatment, improving overall performance.
• Access to Specialized Skills
  Outsourcing tasks to external service providers grants healthcare companies access to specialized skills and expertise, which can be used in various ways. This specialized knowledge can elevate service quality and patient care to new heights.
• Increased Flexibility
  Outsourcing enables healthcare organizations to scale operations based on demand, providing the flexibility to adapt to changing needs quickly. This scalability ensures companies can meet demands without being limited by internal resources.
• Enhanced Focus on Core Activities
  Outsourcing non-core functions allows healthcare companies to prioritize core activities like patient care and treatment. This shift in focus will enable organizations to allocate resources effectively, delivering top-notch healthcare services while delegating tasks like medical billing and administrative duties.
• Access to New Technologies
  Gain a competitive edge through outsourcing by accessing cutting-edge technologies. By leveraging services like artificial intelligence, your company can stay ahead of the curve and enhance quality control in healthcare.
• Flexibility in Service Delivery
  Choose flexibility in service delivery by outsourcing to providers catering to your needs. Avoid the limitations of one-size-fits-all plans and opt for a customized approach that aligns perfectly with your requirements.
• Improved Patient Care
  Elevate patient care standards by outsourcing contact centers for round-the-clock support and accurate information dissemination. Reduce wait times and ensure patients receive the care they deserve.
• Reducing Workload
  Outsource contact center tasks to lighten your staff’s workload and allow them to focus on patient treatment. Delegating administrative responsibilities to external providers frees up valuable time and resources.

Healthcare outsourcing can help cut costs and improve productivity. Key statistics are indispensable for highlighting this industry’s patterns, obstacles, and prospects. These statistics offer valuable perspectives on healthcare outsourcing, whether financial information or employee figures.

• 75% of hospitals with more than 300 beds rely on external IT services.
• The healthcare outsourcing market was valued at $170.84 billion in 2020 and is predicted to grow at 10.6% annually.
• By 2025, the healthcare outsourcing market is estimated to reach $312 billion.
• Most (90%) of health executives are exploring outsourcing to save costs.
• The US healthcare system is experiencing significant changes in government policies and industry operations.
• Hospitals are facing severe financial challenges, with 2022 being one of the worst economic years in decades.
• Accurate medical billing is crucial, as mistakes can result in high costs. A medical billing company in Boston, MA, emphasizes this importance.
• The healthcare outsourcing industry offers various solutions to address the challenges faced by healthcare providers.
• Outsourcing can reduce staff turnover and save costs associated with employee replacement and retraining.
• The Philippines is recognized as a global hub for innovation in healthcare BPO, as evidenced by the top outsourced medical billing companies there.
• The telehealth market is expected to reach $170.84 billion by 2030.
• The global healthcare outsourcing market is projected to grow 10.6% annually from 2020 to 2025.

Discover the top BPO companies in the Philippines specializing in healthcare outsourcing services. These companies have a strong focus on healthcare functions and are equipped to meet the needs of various industries.

Teleperformance stands out as a premier global outsourcing provider due to its unwavering dedication to innovation, seamless technology integration, and unparalleled customer service. They have earned recognition for their relentless pursuit of enhancing the customer experience through cutting-edge solutions that combine advanced technology with personalized human touch. In the healthcare industry, Teleperformance’s services are designed to optimize processes, elevate patient interactions, and boost operational efficiency for healthcare providers.

Healthcare Services Provided

• Healthcare Support Services
  Teleperformance offers a range of healthcare support services tailored to meet the specific needs of healthcare organizations, including medical billing, medical coding, and customer service support.
• Telehealth Services
  Teleperformance provides managed services for telehealth, allowing healthcare providers to effectively deliver results through a combination of people and processes, ensuring seamless healthcare delivery.
• Digital Solutions for Healthcare
  Teleperformance provides digital solutions for healthcare organizations, such as managing social media presence, developing social media strategies, mapping social media interactions, and offering actionable insights to enhance digital engagement.
• Omnichannel Strategies for Healthcare Marketing
  Teleperformance helps healthcare organizations develop omnichannel marketing strategies to reach and engage with patients across various platforms, ensuring a comprehensive product exposure and marketing approach.

Accenture is a prominent global professional services company that provides an extensive array of healthcare-specific consulting, technology, and outsourcing services. Their goal is to assist healthcare organizations in revolutionizing their operations, enhancing patient experiences, and attaining superior outcomes.

Healthcare Services Provided

• Consulting
  Accenture offers comprehensive healthcare consulting services to help healthcare organizations transform and reinvent their access and experiences for better patient outcomes.
• BPS (Business Process Services)
  They provide healthcare business process services (BPS) to payers, providers, and government agencies, including front-end services, billing and account receivables, enrollment services, provider network services, claims services, membership services, and Medicare services.
• Solutions
  Accenture leverages advanced digital capabilities, including cloud, data, and AI, to personalize patient engagement, augment scarce clinical resources, and integrate incident response and risk resilience to build patient confidence and trust.
• Digitalization
  The company also helps healthcare organizations reduce costs by improving their technology infrastructure, consumption-based fees, and managed services and strengthening their cybersecurity and EMR system stability.

HGS specializes in healthcare solutions covering various services to enhance patient, caregiver, and employee healthcare experiences. By implementing creative digital strategies and focusing on customer needs, HGS assists healthcare organizations in improving operational efficiency, patient care, and overall satisfaction.

Healthcare Services Provided

• Healthcare Provider Support
  HGS supports healthcare providers in clinical, business, technology, customer service, and social media. Their services reduce the burden by assisting in analytics, customer relationship management, digital marketing, and cutting-edge technologies to enhance patient satisfaction.
• Digital Marketing Solutions
  HGS offers digital marketing solutions for healthcare organizations to improve patient engagement, access to records, quality of care, and patient experiences. Using analytics, automation, and modern marketing techniques, HGS enhances websites, portals, and social media channels to elevate the organization’s reputation as a community leader.
• Patient Journey Optimization
  HGS improves patient satisfaction by efficiently managing call volumes using human and technological resources. They offer quick and accurate information through self-service tools, chatbots, live agents, and modern marketing strategies to increase patient engagement on healthcare websites and portals.
• Digital Transformation
  HGS accelerates healthcare digital transformations through enhanced collaboration, automated procedures, and data-driven decision-making. We customize platforms to meet your needs and provide efficient software solutions for better outcomes.

Alorica is a leading global outsourcing company renowned for its extensive healthcare outsourcing services. From medical billing and coding to exceptional customer service support, Alorica provides healthcare providers with efficient, cost-effective, and technology-driven solutions. Alorica helps enhance operational performance and elevate patient satisfaction by leveraging its expertise.

Healthcare Services Provided

• Medical Billing
  Alorica offers efficient medical billing services to streamline revenue cycle management for healthcare organizations.
• Medical Coding
  They specialize in accurate medical coding services to ensure compliance and proper documentation of healthcare procedures.
• Customer Service Support
  Alorica provides customer service support tailored to the healthcare industry, assisting patients and healthcare providers with inquiries and assistance.
• Pharmacy Benefits Manager Back-Office
  Alorica offers back-office support for pharmacy benefits managers, ensuring smooth operations and efficient management of pharmaceutical services.

Concentrix is dedicated to providing healthcare clients with top-notch, efficient, cost-effective outsourcing solutions. By leveraging advanced technology, data analytics, and a global network of skilled professionals, Concentrix helps healthcare organizations enhance operational efficiency, boost patient satisfaction, and achieve better outcomes.

Healthcare Services Provided

• Claims Processing
  Concentrix helps healthcare organizations efficiently handle claims processing, which includes validation, adjudication, and payment processing. Their services are designed to streamline the claims workflow, reduce errors, and improve turnaround times.
• Customer Service Support
  Concentrix provides customized multichannel customer support services specifically for the healthcare industry. They assist patients, providers, and payers through various phone, email, chat, and social media channels. Their goal is to ensure prompt and personalized responses to inquiries and concerns.
• Medical Billing
  Concentrix supports healthcare providers with their medical billing processes, which involve coding, submitting bills, and following up on unpaid claims. Their services aim to optimize revenue cycle management and enhance cash flow for healthcare organizations.
• Revenue Cycle Management
  Concentrix specializes in revenue cycle management (RCM) solutions for healthcare providers. They offer comprehensive RCM services, including patient registration, insurance verification, coding, billing, and managing accounts receivable. Their focus is on maximizing revenue and minimizing financial risk.
• Telehealth Services
  Concentrix assists healthcare organizations in implementing and managing telehealth platforms as the demand for telehealth services grows. They support appointment scheduling, patient onboarding, virtual consultations, and technical assistance for telehealth applications.

Sourcefit, a leading company in the Philippines, provides high-quality BPO and KPO services to help businesses in various sectors increase productivity, reduce costs, and stay competitive through outsourcing. While healthcare is not their primary focus, Sourcefit can tailor their services to meet the specific needs of healthcare organizations, improving efficiency, cutting costs, and prioritizing patient care.

Healthcare Services Provided

• Medical Transcription
  Sourcefit provides medical transcription services to healthcare providers. It converts voice-recorded medical reports into text format to enhance documentation accuracy and efficiency in healthcare settings.
• Data Entry and Management
  Sourcefit assists healthcare organizations with data entry tasks, such as inputting patient information, medical records, and billing data into electronic systems. They also offer data management services to ensure the accuracy, security, and accessibility of healthcare data.
• Appointment Scheduling
  Sourcefit offers appointment scheduling services to healthcare providers, managing calendars, coordinating patient appointments, and optimizing healthcare professionals’ time.
• Billing and Claims Processing Support
  Sourcefit supports healthcare billing and claims processing activities, verifying insurance coverage, processing claims submissions, and resolving billing inquiries to streamline revenue cycle management processes for healthcare organizations.
• Customer Service Support
  Customer service support is provided by Sourcefit to healthcare organizations, offering phone, email, and live chat support to handle inquiries, assist patients, and ensure a positive patient experience.
• Healthcare IT Support
  Sourcefit tailors healthcare IT support services to meet the needs of healthcare organizations. These include technical support for healthcare software applications, troubleshooting hardware issues, and ensuring the security and compliance of IT systems.

Outsourced PH offers comprehensive remote staff offshoring and dedicated offshore staffing services. What sets them apart is their unwavering dedication to quality, compliance, and constant enhancement. By teaming up with Outsourced PH, healthcare organizations can prioritize providing exceptional patient care while entrusting non-core tasks to a reliable outsourcing partner.

Healthcare Services Provided

• Medical Billing and Coding
  Efficiently processing medical claims to maximize reimbursement by accurately converting medical information into universal alphanumeric codes.
• Revenue Cycle Management (RCM)
  Streamlining the revenue cycle from patient registration and insurance verification to claim submission and payment recording enhances billing efficiency, minimizes revenue loss, and boosts cash flow in healthcare organizations.
• Telemedicine Support
  Offers remote assistance and support for telemedicine platforms, including appointment scheduling, patient prioritization, and virtual consultation support. They aim to facilitate smooth communication between patients and healthcare providers for remote healthcare delivery.
• Electronic Health Record (EHR) Management
  Effectively managing EHR systems to ensure accurate information, easy access, and compliance with healthcare regulations. Improving EHR systems to streamline clinical workflows and improve patient care coordination.
• Customer Service and Support
  Providing excellent customer service through various communication channels to enhance the patient experience by addressing inquiries, complaints, and service requests promptly and professionally.
• Healthcare Analytics
  Data analytics is used to understand healthcare operations, patient outcomes, and financial performance and provide suggestions to improve resource allocation, clinical outcomes, and strategic decision-making.

Foundever has established itself as a trusted partner for healthcare organizations seeking reliable outsourcing solutions to improve operational performance and deliver high-quality patient care. Their comprehensive range of services and expertise in healthcare outsourcing make them a valuable asset to the industry.

Healthcare Services Provided

• Claims Processing
  Foundever helps healthcare payers and providers process insurance claims accurately and efficiently by verifying patient information, reviewing medical records, and facilitating timely reimbursement.
• Revenue Cycle Management
  Foundever supports healthcare organizations in managing their revenue cycle processes, from patient registration to payment collection, aiming to optimize revenue generation and improve cash flow.
• Telehealth Support
  Foundever offers assistance for telehealth services, including virtual patient consultations, remote monitoring, and technical support, to facilitate seamless interactions between patients and healthcare providers.
• Medical Transcription
  Foundever provides medical transcription services to convert voice recordings of patient consultations and procedures into accurate written documentation, helping healthcare professionals maintain organized patient records.
• Healthcare Analytics
  Foundever uses data analytics to offer insights to healthcare organizations. It analyzes patient data, financial metrics, and operational efficiency to optimize decision-making processes.
• Compliance and Regulatory Support
  Foundever helps healthcare organizations comply with regulations and industry standards by providing support in navigating regulatory requirements, maintaining data security, and implementing best practices to mitigate risks.

Helpware is a healthcare BPO firm with a team of industry experts who empathize with people in vulnerable situations. With centuries of experience in payer operations, their leadership team and training programs guarantee excellent member experience outcomes. They prioritize the concerns and needs of each individual with a human-centric approach.

Healthcare Services Provided

• Member Service
  Helpware strives to create a positive experience for health plan members by providing efficient and satisfying services. Their well-trained staff ensures that interactions are handled professionally and with care, setting them apart from other health plans.
• Provider Service
  Helpware understands that different health plans have varying priorities when interacting with providers regarding claim status. They offer offshore solutions for efficiency and domestic solutions for more specialized provider partners to address this.
• Claims
  Helpware is an expert in handling the complexities of claims processing. Its experienced workforce is well-versed in leading claims systems and can manage simple and complex claims processes. Based on its clients’ specific needs, Helpware offers both onshore and offshore solutions.
• Clinical
  Helpware goes beyond claims processing and manages clinical calls, including health and wellness-related inquiries. They offer various clinical services such as Health Risk Assessments, Case Management, Utilization Management, Disease Management, and Pharmacy support.
• Sales
  Helpware specializes in healthcare sales, offering telesales agents with expertise in various plan types and regions. Their flexible approach allows health plans to easily adjust their workforce based on demand, making it ideal for plans with fluctuating call volumes.

SupportZebra is an outsourcing service provider that has carved out a niche in supporting SaaS and eCommerce companies. Focusing on customer experience, technical support, and content moderation, it aims to offer white-glove concierge service to its clients’ customers at competitive outsourcing rates.

SupportZebra’s commitment to ethical practices, transparency, and innovation sets it apart in the outsourcing industry. The company’s focus on delivering a white-glove experience to customers and its dedication to providing top-notch services makes it a valuable partner for healthcare organizations seeking to enhance their customer support operations and overall patient satisfaction.

Healthcare Services Provided

• Inbound and Outbound Customer Support
  SupportZebra offers comprehensive customer support services tailored to the healthcare industry, ensuring prompt and efficient handling of patient inquiries and concerns.
• Welcome Calls and Channel Support
  The company provides personalized welcome calls and channel support to enhance patient engagement and satisfaction.
• Cross-Channel Technical Support
  With expertise in various communication channels like chat, phone, email, and social media, SupportZebra offers technical support to address healthcare-related queries effectively.
• Data-Driven Insights for BPO
  Leveraging data analytics, SupportZebra provides valuable insights to healthcare providers to optimize their business processes and decision-making.
• Content Moderation, Management, and Review
  The company ensures that healthcare content is moderated, managed, and reviewed efficiently to maintain compliance and quality standards.
• Other Services
  SupportZebra offers a range of additional services, such as full-time agents, shared team leaders, QA managers, admin support, training, and more, to cater to the healthcare industry’s diverse needs.

When it comes to healthcare outsourcing, SupportZebra is the unrivaled leader in providing exceptional customer support and operational efficiency. As a trusted outsourcing partner, SupportZebra brings a wealth of experience and expertise specifically tailored to the healthcare industry. Their comprehensive services, including inbound and outbound customer support, welcome calls, cross-channel technical assistance, and data-driven insights, are strategically designed to streamline your healthcare operations and enhance the patient experience.

By harnessing cutting-edge technology and a team of highly trained professionals, SupportZebra ensures seamless integration, compliance, and quality assurance, allowing you to fully focus on your core healthcare mission. They expertly handle the complexities of customer support, leaving you with peace of mind and the freedom to thrive in today’s competitive landscape. With a proven track record of delivering exceptional results, SupportZebra is the trusted partner that can help your healthcare organization flourish. Choose SupportZebra and experience the difference firsthand.

Upgrade your healthcare services with SupportZebra’s specialized healthcare outsourcing solutions. Contact us today to seamlessly enhance the quality and efficiency of your operations.