Tier 1 Support, Redefined: How Center Scaled CX Excellence with SupportZebra

Watch the Video Case Study

A firsthand look at Center’s CX transformation with SupportZebra’s Tier 1 Support solution.

The Challenge: Growing Volumes, Limited Bandwidth

Center, a modern finance platform, was facing surging customer support volume — thousands of inquiries per month across multiple channels. Tier 1 tickets were slowing down internal workflows and creating bottlenecks in agent availability, leaving fewer resources for complex Tier 2 and Tier 3 concerns.

The Solution: SupportZebra's Elastic Tier 1 Team

By partnering with SupportZebra, Center offloaded 70% of its customer support volume — all Tier 1 inquiries were routed through a flexible, on-demand team. The result? Faster response times, better CSAT, and renewed focus for internal agents.

Why It Worked

Specialized in Tier 1 Support: Agents trained to handle common inquiries quickly and accurately.

Always-On Coverage: U.S. time zone support with options for weekend and holiday shifts.

Culture-Driven Stability: U.S. time zone support with options for weekend and holiday shifts.

QA-First Approach: QA scores over 97% ensure every touchpoint meets the highest standards.

Repeatable. Scalable. Ready When You Are.

Whether you’re a finance tech brand like Center or in another high-growth vertical, SupportZebra’s Tier 1 support teams scale with your business — from product launches to seasonal spikes.