Frequently Asked Questions
How do we get in touch and where are you located?
After filling out the initial question and answer form, we’ll call you to determine how to best fulfill your needs. Our staff is Western educated and based in the US and the Philippines.
What if I’m not satisfied?
SupportZebra strives to make sure that each and every client is satisfied with every aspect of our service. If for any reason you are not happy, we encourage you to contact your dedicated account manager directly – they will then work with our team to best resolve your issue. If your issue still remains, all clients are put in direct contact with Nathan Yap, SupportZebra’s CEO. That’s it! No complicated forms, ticketing systems, or layers of customer service ambassadors to get through!
How do I assign work/tasks to my staff?
You can contact them directly by phone, email, or through our dedicated project management software that we provide for each client as part of our service offering.
Are they any long term contracts?
We don’t believe in long-term contracts and everything is on a month-to-month basis. SupportZebra wants you to stay with us because you WANT to, not because you have to.
Who manages the staff?
SupportZebra handles all management aspects of the staff. We provide the office space, computers, and phone systems. We also provide ongoing training and management, full benefits, and personal growth activities for your staff.
What is the office setup like?
Connectivity and reliability is our primary concern. Our computers are equipped with the latest Intel Duo Core processors with UPS systems for power outages. In addition, our office has a primary internet service provider with two dedicated backup providers, and a power generator for any electrical outages that may occur.
How do I apply to work at SupportZebra?
Thank you for your interest! You can apply here.