Support Outsourcing FAQs

Get answers to the most popular support outsourcing questions we receive from our clients and prospects here.
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FAQs

Have a question?

After filling out the initial question and answer form, we’ll call you to determine how to best fulfill your needs.

Our staff is Western educated and based in the US and the Philippines.

Connectivity and reliability is our primary concern. Our computers are equipped with the latest Core i3 11th Gen / Ryzen 3 3200 Series processors with UPS systems for power outages. In addition, our office has a primary internet service provider with two dedicated backup providers, and a power generator for any electrical outages that may occur.

We don’t believe in long-term contracts and everything is on a month-to-month basis. SupportZebra wants you to stay with us because you WANT to, not because you have to.

SupportZebra handles all management aspects of the staff. We provide the office space, computers, and phone systems. We also provide ongoing training and management, full benefits, and personal growth activities for your staff.

You can contact them directly by phone, email, or through our dedicated project management software that we provide for each client as part of our service offering.

SupportZebra strives to make sure that each and every client is satisfied with every aspect of our service. If for any reason you are not happy, we encourage you to contact your dedicated account manager directly – they will then work with our team to best resolve your issue. If your issue still remains, all clients are put in direct contact with Nathan Yap, SupportZebra’s CEO. That’s it! No complicated forms, ticketing systems, or layers of customer service ambassadors to get through!

We’re happy you’re interested in joining Team-Z! Please apply view our current job openings here.

Don't see your support outsourcing question?

Feel free to give us a call at +1 (281) 845-6064 or send us a message through our contact form.