Your Ultimate List of Outsourced Customer Support Companies by Clutch
What distinguishes the top outsourced customer support companies in today’s competitive landscape? Clutch has compiled a list of the top 15 best outsourced customer support companies, ranked using their Leaders Matrix, which evaluates companies based on Focus (specialization in customer support) and Ability to Deliver (client feedback, project success, and market reputation).
This blog aims to simplify decision-making by highlighting exceptional providers known for quality, reliability, and tailored solutions. These providers enable organizations to enhance their customer experience through effective outsourcing. Whether you’re looking to expand operations or improve service quality, one of these top companies could help you achieve your customer support goals.
What is Customer Support?
Customer support goes beyond just fixing issues; it’s about actively helping customers at every stage, from placing orders to tackling complicated problems. When considering outsourcing, look for teams that excel in three main areas:
- Live Support: Focus on providing immediate solutions. Use phone calls, live chat, or video support for quick assistance—perfect for urgent or hands-on help.
- Asynchronous Support: Manage non-urgent inquiries efficiently. Use email ticketing systems and social media platforms like Facebook, Instagram, and TikTok for slower but steady communication.
- Proactive Support: Anticipate problems before they arise. Equip agents to inform customers about updates, possible issues, or disruptions before they become serious.
By combining these strategies, you can transform support into a powerful tool for growth.
What are the Benefits of Customer Support?
1️⃣ Enhance customer loyalty: Providing dependable and understanding service fosters trust, encouraging one-time shoppers to become regular customers.
2️⃣ Create upsell chances: Experienced agents can spot customer needs during conversations and effortlessly suggest relevant upgrades or additional products.
3️⃣ Improve brand image: Consistent and professional support reinforces your reputation as a brand that prioritizes its customers.
4️⃣ Increase sales and profits: Quick solutions and personalized attention lead to higher satisfaction, and satisfied customers tend to spend more.
5️⃣ Encourage referrals: Outstanding experiences can turn customers into promoters, helping to expand your audience through positive word-of-mouth.
What to Consider When Hiring a Custom Support Company
Looking for a customer support partner? Keep it straightforward. Here’s a checklist to guide you:
1️⃣ Industry Knowledge: Do they understand your specific market? Focus on teams with a solid track record in your field. Review their case studies and client feedback.
2️⃣ Communication Channels: Are they equipped to manage live chat, social media (FB/IG/TikTok), email, and multiple channels? Every customer should feel supported.
3️⃣ Technology & Security: Do their systems (IVR, ticketing, CRM) enhance efficiency and safeguard your data? Inquire about their compliance and automation practices.
4️⃣ Clear Pricing: Steer clear of unexpected costs. Look for straightforward pricing models—per agent, ticket, or hour—that fit your budget.
5️⃣ Cultural Fit: Do their values and communication styles align with yours? A mismatch can lead to poor customer experiences.
6️⃣ Specialized Expertise: Seek out skills in areas like technical support, social media management, order/payment assistance, or 24/7 service—customized to your requirements.
Your support partner is more than just a service provider—they represent your brand. Make your choice carefully.
Top 15 Best Outsourced Customer Support Companies
Here’s a detailed overview of 15 companies Clutch has identified as the top providers of outsourced customer support. These businesses have made it onto the list by showcasing their specialized skills, strong technology connections, and outstanding client reviews. Their distinct methods, including AI-driven systems and support in multiple languages across various channels, help them stand out in the competitive outsourcing world.
1. SupportYourApp

If you need a partner that blends technology with human expertise, consider SupportYourApp. Founded in 2010, they deliver technical, customer, and back‐office support tailored for tech companies. Their AI‐driven helpdesk (QCRM) and no-code AI assistant (Quidget) offer multilingual, omnichannel support across phone, chat, email, and social media. This innovative mix has led to outstanding client satisfaction, making them a trusted choice.
2. Simply Contact

For those who value consistency in customer interactions, Simply Contact is worth your attention. With over a decade of experience and support available in 18 languages, they cover everything from inbound and technical support to customer retention and help desk assistance. Their award-winning service means you can expect meaningful, reliable customer connections that drive loyalty.
3. Helpware

When you’re after amazing customer experiences, Helpware is an option to consider. Based in Lexington, Kentucky, they combine technical and customer support outsourcing into integrated solutions—including live chat, email, voice, and back-office services—that seamlessly work with tools like Zendesk and Twilio. Their proven track record and high ratings make them a dependable partner.
4. Hugo

If you’re looking to optimize customer experiences through data insights, take a look at Hugo. This Chicago-based company offers quality customer support and delivers data-driven insights to help refine your strategy. Leveraging AI for enhanced support processes, Hugo consistently earns stellar reviews and can help you make smarter decisions.
5. LimTC

For personalized service with a focus on technical excellence, LimTC is an excellent choice. They follow a “Your Vision. Our Solution” approach, tailoring their outsourced support to meet your needs. Their strong communication skills and rigorous processes ensure you get the support that fits your business perfectly.
6. Unity Communications

If scalability and reliability are your top priorities, Unity Communications should be on your radar. Operating out of Gilbert, Arizona, they offer a comprehensive suite of support solutions—from call center and back-office services to technical support—integrating seamlessly with your existing systems. Their global reach and high ratings mean you can confidently scale your operations.
7. PartnerHero

When building long-term relationships, quality relationships are key, so consider PartnerHero. They focus on transparency and relationship-driven service, offering a full range of outsourced support designed for enterprise-level needs. Their strong reputation and leadership in agent training make them a partner you can trust.
8. IdeasUnlimited

For a creative and innovative approach to support, IdeasUnlimited is a strong candidate. They blend technology with human empathy to provide personalized, agile customer solutions. Their portfolio of client success stories shows they can deliver the kind of tailored support that makes a real difference.
9. Big Outsource

If cost-effectiveness without sacrificing quality is what you need, Big Outsource is an excellent option. Based in the Philippines, they offer high-quality support and call center services that help reduce costs while maintaining excellent service standards. Their commitment to quality control and employee welfare ensures you get top-notch support at a competitive price.
10. HelpSquad

For round-the-clock, omnichannel support, consider HelpSquad. They specialize in 24/7 live chat, phone, and back-office services, integrating AI-driven tools to boost efficiency. Their consistent high ratings and proven track record make them a reliable partner for businesses needing dependable, scalable customer service.
11. Welsend

If you value speed and digital-first communication, Welsend is an option worth exploring. They use state-of-the-art tools to ensure responsiveness and personalization in every interaction, so you can expect proactive problem-solving and high service standards.
12. Callbox

Even though Callbox is renowned for lead generation, its outsourced customer support services are impressive. They focus on quality assurance and multi-channel integration, tailoring their solutions to meet varied business needs. Positive client reviews, and a strong Clutch rating mean you can rely on them to exceed your expectations.
13. Remote CoWorker

For flexibility and seamless integration with your in-house team, Remote CoWorker offers highly trained virtual support teams. They provide everything from live chat to phone support at cost-effective rates, and their ability to quickly scale means you can handle any surge in demand without compromising on quality.
14. Pexly

If technical proficiency and multilingual support are critical, Pexly is a top choice. They provide comprehensive omnichannel support in the Netherlands, dramatically improving response times and customer satisfaction. Their rigorous quality control and innovative use of technology make them a standout provider.
15. Blue Valley Marketing

Finally, if you’re looking to integrate customer support with creative marketing strategies, Blue Valley Marketing might be the partner you need. They deliver tailored solutions that resolve customer issues and boost brand engagement and loyalty, helping drive conversions and revenue growth.
Choosing the Right Outsourcing Partner
Finding the right customer support partner goes beyond just handing off tasks; it’s about selecting a teammate who genuinely gets your business culture and can fit right into your operations. While using outsourced customer support companies allows you to tap into a wide range of skilled professionals at lower costs, it doesn’t mean you have to let go of your in-house team completely. In fact, finding a good mix between outside help and your internal resources is often the best approach, helping you keep essential knowledge while efficiently growing your operations.
If you want to boost your customer support even more, consider contacting SupportZebra. They provide customer service solutions that meet industry standards and work well with your current teams. To find out how you can expand your support operations and keep customer satisfaction high, schedule a free consultation with SupportZebra today.