How U.S. Fintech Companies Benefit from Philippine Outsourcing
Key Takeaways:
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U.S. fintech firms outsource to the Philippines to stay compliant while cutting costs by up to 70%.
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Filipino support teams are trained in fintech operations, fluent in English, and culturally aligned with U.S. customers.
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Outsourcing provides 24/7 coverage for customer support, dispute resolution, and back-office tasks.
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With certified partners, fintech companies can scale quickly without risking data security or compliance.
Why the Philippines?
Built-In Compliance Culture
Top BPOs in the Philippines, like SupportZebra, are PCI-DSS and SOC 2 Type 2 certified, aligning directly with fintech needs. Your data never leaves your environment—we operate only within your CRM and systems.
70%+ Cost Savings With No Drop in Quality
Filipino teams are fluent in English, culturally aligned with the U.S., and trained in fintech support, from KYC verifications to fraud dispute management.
Time Zone Coverage & Flexibility
Need round-the-clock support for your banking app or helpdesk? Philippine teams can handle it while your U.S. team sleeps.
Real-World Use Cases for Fintech Outsourcing
- Tier 1 customer support: Live chat, email, and phone support
- Dispute resolution support: Chargeback processing and claims tracking
- Onboarding ops: KYC data verification, documentation support
- Back office: Transaction monitoring, reporting, and CRM updates
How to Stay Compliant When You Outsource
Outsourcing doesn’t mean giving up control. With the right partner:
- Your team sets the workflow and tools
- Agents work inside your secure systems
- Audit logs and quality assurance are part of the process
At SupportZebra, we never store client data. We operate 100% within your tools—fully compliant.
The ROI Case for Fintech Outsourcing
⚡️ Faster ticket resolution
📉 50–70% reduction in support costs
🔒 Zero compliance violations
Ready to Scale Smarter?
Fintech growth shouldn’t mean burnout or ballooning overhead. Let our PCI-DSS and SOC 2 certified teams support your backend so you can stay lean, compliant, and competitive.
👉 Talk to us today: https://supportzebra.com/contact
Support teams in the Philippines trained for fintech outsourcing: https://supportzebra.com/fintech
