EJ Wholesale Case Study
What was your primary problem before outsourcing with SupportZebra?
EJ Wholesale had challenges with staffing and scheduling. Some essential functions had to take place very early in the morning or at night.
What made you decide to choose SupportZebra?
SupportZebra has the flexibility to work during off-hours that suit our business processes. Because SupportZebra is able to work during the night shift, this helps optimize the workflow of our main production team that arrives in the morning. Our team is now able to work more efficiently because key things have been prepared beforehand by SupportZebra’s agents.
Have you seen any positive impact by outsourcing with SupportZebra?
Yes! We have realized process efficiencies and optimized workflows as the on-shore staff members no longer need to work late hours or graveyard shifts because of the extended team from SupportZebra.