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How AG1 Scaled Support Without Missing a Beat

From rapid product launches to evolving workflows, discover how our partner AG1 stayed fast, accurate, and customer-obsessed — all with SupportZebra’s help.

Watch the Video

A 12-Year Partnership That Still Delivers Like Day One

When a world-class health supplement brand needed reliable, scalable customer support, they turned to SupportZebra. That was over a decade ago. Today, with customer demand, product changes, and operational updates happening at lightning speed, our client still gets best-in-class service performance — and their customers notice.

“Our efforts are so volatile… but this is never a barrier to success for SupportZebra.”

— Sr. Director, AG1

Real Stories, Real Stats
— Watch the AG1 Success Video

“AG1 shares how they maintained industry-leading CSAT and FRT while scaling from startup to global brand — with the same trusted support partner by their side.”

The Results That Speak Volumes

99.03% CSAT average

7s First Response Time (Chat)

7min First Response Time (Email)

98.21% Quality Assurance output

12+ years of uninterrupted service excellence

SupportZebra didn’t just meet KPIs — we helped redefine them.

What Made This Partnership Work

Long-term alignment on culture, tone, and SLA metrics
Flexibility amid product changes and frequent brand updates
Tech fluency in CX platforms for fast onboarding
Low attrition = consistent, high-quality service
Shared commitment to customer excellence and transparency

Ready for a Support Team That Scales With You?

We serve ecommerce, SaaS, healthcare, and high-growth brands across the globe.