Blog
Keep up on all the latest support outsourcing insights from SupportZebra
The Secret to Retaining More Customers
Successful customer retention comes down to understanding your consumers, their needs and expectations...
Why BPO is not a Quality/Cost Tradeoff
When a company decides to outsource some of its business processes, the decision-makers often...
Evaluating Options For Customer Support
Providing top-notch customer support makes for happier customers. Making yourself readily available...
How to Make Working with a Virtual Assistant Even Easier
Outsourcing to a virtual assistant can be a daunting task… how do you even know where to start?
What your Customer Support Strategy is Missing
Be honest: how effective is your current customer support process? Do you keep in touch...
The Key to Customer Retention
In every business, no matter the size or the industry, there are two main objectives...
How to use Great Customer Support to Grow Your Brand
Customer support isn’t just for the customer. Sure, it may sound counterintuitive...
Customer Service Skills Every Employee Should Have
Whether you formally work in customer service or not, you need to have...
Business Process Outsourcing (BPO) for Insurance Companies
Is your insurance company in need of an extra set of hands? The good news is that with the increased...
BPO: What, How, and Why
Whether you’re just trying to figure out what in the world business process outsourcing...
Get More out of Your Customer Support Agent
Gone are the days where a call agent simply placed or received calls and took or left messages...
3 Ways to Improve Your Customer Experience
Customer experience can be a touchy subject. Because it’s a constant process and any small...
