Technical SupportShould You Outsource Your Tech Support?Business process outsourcing (BPO) has existed in some form or another since the late 1970s, but in recent years it has exploded in popularity, especially within the tech industry. October 23, 2021Read more
Back-OfficeCustomer Support3 Steps to Building the Best Customer Success ProgramCustomer interactions with your company set the tone for their interactions with your products and services... December 7, 2020Read more
Back-OfficeContent ModerationCustomer SupportTechnical Support4 Steps to Strengthen Operations Through OutsourcingThere is a common misunderstanding that to outsource any part of your business... November 29, 2020Read more
Customer SupportTechnical SupportThe Secret to Retaining More CustomersSuccessful customer retention comes down to understanding your consumers, their needs and expectations... November 10, 2020Read more
Back-OfficeWhy BPO is not a Quality/Cost TradeoffWhen a company decides to outsource some of its business processes, the decision-makers often... October 4, 2020Read more