Why SupportZebra?
1. SOC 2 Type 2 & PCI-DSS Level 1 Certified
Data security is a non-negotiable. SupportZebra meets the world’s most rigorous compliance standards to protect your customers and operations.
- Secure Virtual Desktops (VDI)
- Access controls by role & location
- Encrypted file transfers & audit trails
- Annual compliance training for agents
Trusted for HIPAA, fintech, insurance, and sensitive customer data workflows.
2. 24/7 Global Support Coverage
Your customers don’t sleep — neither should your support. We offer around-the-clock support, covering:
- North America, UK, ANZ, and APAC time zones
- Tier 1 to Tier 3 support options
- Weekend, overnight, and holiday shifts
- Multilingual capability availabl
Whether it’s live chat at 2am or urgent ticket escalations, we’ve got you.
3. Consistent Performance Backed by Case Studies
SupportZebra’s results aren’t just claims — they’re proven by long-term client success.
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- 99.03% Average CSAT (AG1 Health & Wellness)
- 86.54% CSAT + Surge Handling (Center, SaaS Platform)
- 40% Increase in Retention Rate (Swyft Filings)
Want to see how we help brands like yours? Explore our video case studies.
4. Low Attrition, Fast Training
Repetition drives quality. We invest in our people to retain top talent and reduce churn, ensuring your customers interact with tenured agents who truly understand your workflows.
- <8% annual attrition on dedicated teams
- 2–4 week enablement programs for tools
- Consistent agent pairing = less errors, faster resolution
Your internal team spends less time retraining — and more time scaling.
5. Built for Fast-Scaling Brands
Startups and growing companies need elastic support without the red tape.
- 30-day and 90-day pilots — no long-term lock-ins
- Surge staffing for launches, seasonal spikes, or campaign pushes
- Custom workflows and flexible coverage models
SupportZebra is ideal for:
- SaaS platforms needing ticket routing, triage, or bug reporting
- Fintech apps requiring secure, rapid user support
- eCommerce stores scaling with 24/7 chat and order management
6. Culture Fit That Feels Like In-House
We don’t believe in transactional support. Our teams build lasting relationships with your customers and internal staff alike — often blending so well they’re indistinguishable from your in-house team.
“It never feels like they’re outsourced. SupportZebra just gets it.” — Swyft Filings
7. Transparent KPIs, Dashboards, and Reporting
Every interaction is measured and optimized.
- Weekly reporting on CSAT, AHT, QA scores, SLA adherence
- Shared dashboards for real-time insights
- Continuous improvement mindset baked into our culture
From day one, you’ll know exactly what’s working — and what can be improved.
8. Platform Fluency Across Tools You Use
We are tool-agnostic and ramp fast across platforms like:
- Helpdesk: Zendesk, Gorgias, Intercom, Freshdesk
- CRM: Salesforce, HubSpot, Zoho
- Project Tools: ClickUp, Notion, Asana
- Vertical Tools: Shopify, Stripe, Jira, NetSuite, EPIC, Vertafore
Don’t see your stack? We build training tracks for proprietary tools.
Ready to See What It’s Like Working With Us?
Let’s talk about how SupportZebra can:
- Improve your CSAT in 90 days
- Free up internal resources
- Deliver high-quality, secure support that scales with you
