Flexible Call Center Outsourcing in the Philippines
Flexible, scalable, call center services in the Philippines. 30- and 90- day terms, no long-term lock in. Trusted by Food and Bev, eCommerce, and SaaS leaders.
Some of Our Happy Clients
SupportZebra’s Success as a
Call Center Service
90% Customer Retention
13+ years experience with eCommerce and SaaS
30-Day and 90-Day Terms, no long term contracts!
Why Choose SupportZebra’s Call Center Service
Customer satisfaction is crucial for competitive brands. With SupportZebra’s Call Center Services, you gain access to a powerhouse of expertise and innovation designed to elevate your brand and drive tangible results.
1. No Long-Term Contracts
Flexibility at Its Finest: We understand that business needs can evolve rapidly, that’s why we offer our Call Center Services without locking you into long-term contracts. Enjoy the freedom to scale up or down based on your requirements, without the constraints of commitment.
2. Happy Teams, Better Service
Our People, Our Pride: We believe that happy employees are the cornerstone of exceptional customer service. That’s why we’ve cultivated a unique employee culture centered around family-based values, empowerment, growth, and recognition. Our team members are not just employees – they’re valued partners, that result to better retention and customer care.
3. Experts in Customer Care for eCommerce and SaaS
Tailored Solutions for Your Industry: Whether you’re in eCommerce, SaaS, Food and Beverage, or belong to any other vertical, SupportZebra has the expertise to meet your unique customer care needs. Our team of specialists is well-versed in the intricacies of many industries, delivering personalized solutions that drive customer satisfaction and loyalty.
4. Results Driven
We’re not just about providing exceptional service – we prioritize delivering results. Our team is laser-focused on driving tangible outcomes for your business, whether it’s increased sales, improved customer retention, or enhanced brand reputation. Your success is our priority, and we’re committed to helping you achieve it.
Call Center Service Key Features
1. Multichannel Support
SupportZebra offers support across various channels, including phone, email, chat, and social media, ensuring comprehensive coverage for customer inquiries.
2. 24/7 Availability
Round-the-clock reliable support ensures that clients can provide assistance to their customers at any time, enhancing satisfaction and loyalty.
3. Scalable Teams
SupportZebra’s services can scale up or down based on client needs, providing flexibility to accommodate fluctuations in demand.
4. Quality Assurance
Rigorous quality assurance processes ensure consistently high service standards, maintaining brand reputation and customer satisfaction.
5. AI-Powered Insights and Reporting
SupportZebra utilizes cutting-edge technology and AI tools to optimize service delivery, enhance efficiency, and provide actionable insights for clients.
Industries Served
How to Pick the Right Call Center based in the Philippines
Choosing the right call center partner in the Philippines is crucial for any brand aiming to enhance customer satisfaction and drive tangible results. SupportZebra’s Call Center Services offer a compelling solution with unique features and benefits tailored to meet diverse business needs. Here’s a guide on how you can pick the perfect call center partner:
1. Check Flexibility
Does the contract work for your business model? Does the contract allow to try the service for a trial period? Does the contract offer a service guarantee?
2. Culture Matters
Look for a call center partner that can prove long employee tenure and low turnover. More often than not, Philippine call centers advertise frequent ramp ups but little does one know that it’s to replace high attrition.
Employee Culture is just as important because the way a call center service provider treats their employees will also reflect how they will treat your valued customers.
3. Industry-Specific Expertise
Opt for a call center who has people employed that have worked in your industry, who possess the knowledge and expertise to take care of your customers. Look for a call center service provider who recommend best practices in your industry based on experience.
4. Focus on Results
Partner with a call center that prioritizes delivering tangible outcomes for your business, such as increased sales, improved customer retention, and enhanced brand reputation, as exemplified by SupportZebra’s results-driven focus on client success.
Frequently Asked Questions About Call Center Services
1. What does Call Center Service Cover?
Call Center Service covers a wide variety of support that top brands outsource to Philippine call centers. Customer Service, Technical Support, Back-Office Support, Social Media Support, Content Moderation.
2. What are the typical contract terms for Call Centers in the Philippines?
Typically you have Bi-Annual and Annual Terms, there are a few call centers however, that offer shorter and more flexible terms, especially when there is a need to scale up and down based on seasonal demand. SupportZebra is one of the few that offers Surge Staffing and shorter contract lengths such as 30-day and 90-day terms.
3. How can a Call Center Service ensure exceptional experience for customers?
One must check for employee reviews and culture, a non-employee centric environment typically produces high turnover and disgruntled employees, hence the need to retrain and rehire reduces the chances of performance consistency.
4. Are Call Centers in the Philippines trained to handle omni-channel support?
Call Center Services not only cover different types of support, it also covers various channels of support. As best practice, it is good to train agents to be skilled in various channels but better to be skilled in one channel or skill at a time, and then be moved to the appropriate channel as required by volume and demand.
5. Do Call Centers in the Philippines operate 24/7?
Absolutely, a round-the-clock availability ensures that you can provide assistance to your customers at any time, enhancing satisfaction and loyalty.
6. Do Philippine Call Centers utilize advanced technology and tools?
Yes! Many call centers leverage cutting-edge technology and AI tools to optimize service delivery, enhance efficiency, and provide actionable insights for clients.
7. How can I pick the right call center based in the Philippines?
Choosing the right call center partner is crucial. Evaluate factors such as business model, employee culture, industry-specific expertise, and a results-driven approach to ensure success, as exemplified by SupportZebra.
Common Myths about Philippine Call Centers – Debunked
1. Service Quality is compromised with Philippine Call Centers.
Myth. Service Quality is closely monitored in many call centers in the Philippines, Quality Analysts also known colloquially as “QAs” are tasked with the job to ensure good service quality in customer interactions. Other special quality related functions are implemented for programs that require strict compliance with Federal regulations.
2. AI is a threat to Call Center Services worldwide.
Myth. AI is not meant to replace humans, AI was born from the collective knowledge of humans. AI is mean as a useful tool to help ease processes and the lives of humans. Call Centers in the Philippines like SupportZebra use AI to find innovative solutions that help improve overall Service Partner and Customer Experience, and in the future, as AI learns more complex functions, the humans behind AI will be the one to monitor, correct, and teach AI.
3. Small Businesses are not fit to outsource with big call centers in the Philippines.
Myth. Many call center services accept smaller customer service headcount requirements, from single seat VA solutions to small team sizes of 3 to 10 full time roles. SupportZebra offers flexible team setups for brands of any size.
4. Outsourcing is a threat to personal information being leaked and sold.
Myth. Personal information that is not kept safe is vulnerable regardless of location. Standards such as PCI and SOC2 Compliance monitor systems to ensure customer information is protected. When choosing call centers in the Philippines, find the right service partner by checking their compliance with PCI and/or SOC2.
5. The English language for Call Centers in the Philippines isn’t good.
Myth. More than 55 Million Filipinos speak English as their second language, and the medium of instruction used for most subjects and units Universities, are in English. Fun fact, Tagalog, which is the national language in the Philippines borrows many words from Spanish and English, for example, there is no tagalog equivalent to “Hello”, in Tagalog, Hello is still “Hello”.
Testimonials
“SupportZebra was the first partner we worked with that was clearly driven to help us reach our goals and willing to go above and beyond when the situation called for it. ”
SalesNexus
“The team that we have built with SupportZebra is fantastic! They are eager to learn, sharp, and extremely dependable.”
EJ Wholesale
``Support Zebra has been a game changer for our business. After bringing on a SZ team member, we've managed to improve our operational efficiency and further focus our sales efforts.``
