Customer Service Skills Every Employee Should Have
Whether you formally work in customer service or not, you need to have...
Blog
Business Process Outsourcing (BPO) for Insurance Companies
Is your insurance company in need of an extra set of hands? The good news is that with the increased...
BPO: What, How, and Why
Whether you’re just trying to figure out what in the world business process outsourcing...
Get More out of Your Customer Support Agent
Gone are the days where a call agent simply placed or received calls and took or left messages...
3 Ways to Improve Your Customer Experience
Customer experience can be a touchy subject. Because it’s a constant process and any small...
11 Clear Signs It’s Time to Outsource Your Call center
To some, delegating business processes to other organizations sounds scary...
4 Easy Methods to Amplify Your Customer Support Strategy
Offering a truly remarkable customer support experience has gotten harder and harder, it seems...
4 Reasons to Outsource Your Customer Support Function
How many times have you heard this? “Thank you for calling Acme Inc. Please hold, the next available associate...
How to Find a Quality Call Center in a Sea of the Subpar
Customer support outsourcing gets a bad rap – people tend to assume that outsourced support centers are lower quality and harder to manage...
Case Study: Iscential
As the company grew, Iscential found it difficult to find qualified candidates to fill open positions...
