How to use Great Customer Support to Grow Your Brand
Customer support isn’t just for the customer. Sure, it may sound counterintuitive...
Software as a service (SaaS) is a software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted. SaaS is also known as “on-demand software” and Web-based/Web-hosted software.
Customer Service Skills Every Employee Should Have
Whether you formally work in customer service or not, you need to have...
3 Ways to Improve Your Customer Experience
Customer experience can be a touchy subject. Because it’s a constant process and any small...
4 Easy Methods to Amplify Your Customer Support Strategy
Offering a truly remarkable customer support experience has gotten harder and harder, it seems...
4 Reasons to Outsource Your Customer Support Function
How many times have you heard this? “Thank you for calling Acme Inc. Please hold, the next available associate...
