Should You Outsource Your Tech Support?
Business process outsourcing (BPO) has existed in some form or another since the late 1970s, but in recent years it has exploded in popularity, especially within the tech industry.
Software as a service (SaaS) is a software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted. SaaS is also known as “on-demand software” and Web-based/Web-hosted software.
The Secret to Retaining More Customers
Successful customer retention comes down to understanding your consumers, their needs and expectations...
Evaluating Options For Customer Support
Providing top-notch customer support makes for happier customers. Making yourself readily available...
What your Customer Support Strategy is Missing
Be honest: how effective is your current customer support process? Do you keep in touch...
The Key to Customer Retention
In every business, no matter the size or the industry, there are two main objectives...
