What your Customer Support Strategy is Missing
Be honest: how effective is your current customer support process? Do you keep in touch...
Outsourcing is also used by companies to dial down and focus on the core aspects of the business, spinning off the less critical operations to outside organizations.
The Key to Customer Retention
In every business, no matter the size or the industry, there are two main objectives...
How to use Great Customer Support to Grow Your Brand
Customer support isn’t just for the customer. Sure, it may sound counterintuitive...
5 Reasons You Should Be Outsourcing Your Business Processes
When you think of BPO, what comes to mind? You already know that outsourcing...
Customer Service Skills Every Employee Should Have
Whether you formally work in customer service or not, you need to have...
