Get More out of Your Customer Support Agent
Gone are the days where a call agent simply placed or received calls and took or left messages...
Business process outsourcing (BPO) utilizes third-party vendors or subcontractors to carry out certain parts of their business operations.
11 Clear Signs It’s Time to Outsource Your Call center
To some, delegating business processes to other organizations sounds scary...
How to Find a Quality Call Center in a Sea of the Subpar
Customer support outsourcing gets a bad rap – people tend to assume that outsourced support centers are lower quality and harder to manage...
Case Study: Iscential
As the company grew, Iscential found it difficult to find qualified candidates to fill open positions...
Case Study: SalesNexus
As the company grew, finding, training, and managing skilled help desk personnel in a timely...
